Our intake teams are focused on serving our communities and assisting those seeking care in finding the appropriate setting to optimize their health. We engage and align SHC facilities’ clinical capabilities with the needs of referrals from providers of all types. This central intake team streamlines the intake process by utilizing e-referral and various referral systems into our Salesforce CRM allowing us to process referrals instantly. Central intake performance metrics, data and analytics are utilized to ensure expedited responses and acceptance times, optimizing referral management.
Our experienced team of Care Navigators andCustomer Experience Liaisons is available 24/7. This talented team has developed solutions and workflows complementing our resident centered care. We are engaging our residents and families as active participants in the care planning and recovery process. Our resident centered approach, which provides information and access anytime, enhances our quality outcomes. Care Navigation represents our system-wide approach to resident centered care and allows residents and families to focus on healing, recovering, and quality of life.
Our Care Navigation team understands the transition to home can be complex. Each care navigator is equipped to go the extra mile to ensure our rehab patients experience a seamless transition home. We establish critical touch points with discharged residents to assure understanding of discharge instructions and to receive post discharge care. Our navigators provide access to a team of healthcare professionals with a heightened and more personalized level of one-on-one attention, ensuring optimal care to nurture your health at every stage of your progress and recovery.